Starting on 1 November 2025, the Support at Home programme has replaced Home Care Packages. The new programme will continue to provide the support you need to remain save and independent in your own home.
However, we know that these changes may be confusing at first, so we're only a phone call away if you have any questions. Call us on 1300 665 082 and ask to speak to Jackie or if you prefer, arrange a time to drop into our office for a cup of tea and a chat.
Our commitment to provide you with the highest level of care has not changed.
Levels of Funding Available
| Per Annum |
|---|
| Level 1 $10,731 |
| Level 2 $16,034 |
| Level 3 $21,965 |
| Level 4 $29,696 |
| Level 5 $39,697 |
|
Level 6 $48.114 |
| Level 7 $58,148 |
| Level 8 $78,106 |
Income Testing
Support at Home funding is subject to The Income and Means Test to assess whether a contribution from the recipient is required and it is the responsibility of the Care Provider to charge this fee.
Who is eligible
To be eligible for assessment for Support at Home you need to:
- Be 65 years of age or older or 50 years or older for Aboriginal and Torres Strait Islander people
- live at home ie a private residence – you do not need to be the owner of the home and you do not need to be the sole occupant of that home and
- have a need for assistance with some everyday tasks and this includes personal care, gardening, housework, laundry, shopping, some home maintenance and if you are unable to drive, transport too.
This may be because you have: - been diagnosed with a medical condition or experienced reduced mobility;
- experienced a change in family care arrangements;
- experienced a recent fall or hospital admission or
- just started to find everyday living has become difficult.
You may still be entitled to Support at Home even if you are receiving support from The Department of Veterans Affairs.
How to apply
You will first need to contact My Aged Care to “Apply For an Assessment” for funding.
If this application is accepted, they will arrange for a representative from one of the assessment organisations to call and arrange for an assessor to come to your home to talk to you and find out if you are eligible for funding.
For more detailed information on this process and how to approach it for the best outcome, please call us on 1300 665 082 or email info@cpegroup.biz and ask about our Navigation Assist programme. We can support you from the moment you decide to apply and ensure you feel comfortable throughout the assessment process.
What happens next
Following the assessment at home, you will receive a letter from My Aged Care telling you if you have been approved for Support at Home and if so what level of funding you will receive. You will also be told whether you are considered an urgent, high, medium or standard priority to receive the funding depending on how urgent your circumstances may be. The approximate wait time for the funding to become available to you, at the moment is:
Urgent Within 1 month High 1.5-2 months Medium 8-9 months Standard 10-11 months Last update 1 November 2025
Choosing Your Provider
After approval for funding, choosing the Care Provider who is right for you is possibly the most important step in the whole process and there are many to choose from. They differ in which services they can provide, how much they charge for them and when they provide them. Home Care providers are required to disclose all current fees and charges in their information on My Aged Care website.
For more detailed information on how to choose your provider please call us and ask for our brochure "Finding the Provider Who is Right For You"
An ideal time to select your provider is following approval and while you are waiting to receive your funding. You can ask friends if they can recommend someone, look in the Seniors and Have A Go newspapers or go to the My Aged Care website at www.myagedcare.gov.au select “Find A Provider” and follow the prompts. You will also find Care Providers at The Care and Ageing Well Exhibition at Perth Convention & Exhibition Centre and Have a Go Day at Burswood. This is an ideal opportunity to talk with their team, form a first impression and collect the brochures for your “Providers of Interest” list. If we are in your fial selection of providers to intertview , we'd love to have the opportunity to talk with you about how we could care for you
If you would like to talk to us at no cost and with no commitment to find out what we could do for you, please call us on 1300 665 082