Our clients at the centre of all we do and each member of our team shares our dedication to support our clients with the highest standard of care.
They have been chosen not only for their qualifications and experience but also for their ability to listen to our clients, to understand their needs and to respond with kindness and always respect them.
They all bring their own individuality to make our team what it is today but whether it’s a support worker coming into your home, a team member taking your calls, arranging your service times or helping to plan your care, each excels at what they do.
Caring with Understanding, Kindness and Respect
Support Workers
These are the team members who bring together all that we do at CPE. They take our values out to our clients, provide the care and support they need and provide us with immediate feedback when necessary, so together we can achieve the best possible outcome for each client.
We have an extremely high response when we advertise for Support Workers, often the with the number of applicants well exceeding 1000, so we are able to choose the best of the best to build an extensive support network across the metro area.
Each one must meet all required certification and compliance requirements before commencing employment and we ensure they continue to grow with ongoing training - both online and in person, beginning with a two day comprehensive induction workshop covering the high standards of care, professional conduct and client-centred practice we expect before they meet our clients
Support Worker Review
Care Managers
Led by our Care Team Manager, our Care Managers are dedicated to supporting you throughout your care journey. Your Care Manager is your key contact - they'll answer any questions you may have, work with you to develop a personalised care plan based on your needs, goals and preferences, revise and adjust your care as your needs change and help you to navigate the Aged Care system. They will coordinate your service schedule and help you build a support team that you can trust and feel safe with so you look forward to spending time with them.
They monitor your care, managing risks, and ensuring it aligns with regulatory requirements and CPE's own expectations. They also liaise with your support team to ensure your care is executed as per your care plan and your budget is effectively used.
All our Care Managers have a Certificate III or higher in aged care with some holding additional nursing qualifications.
Contact Team
When you call us during office hours, the friendly voice you hear is from our Contact Team sitting in our office in Osborne Park.
This team, led by our Contact Team Leader, who plays a key role in coordinating and scheduling your services and allocating support staff.
They work closely with your Care Manager and one another to ensure your services are delivered smoothly and reliably.
Outside standard office hours, our On‑Call Team is available in the evenings, on weekends, and on public holidays to respond to urgent enquiries and service‑related matters, again they are in Perth.
Clinical Management
For clients with more complex or clinical needs, we have our Clinical Team led by our Clinical Lead and supported by experienced Enrolled and Registered Nurses to provides specialist advice and support. The team brings extensive nursing expertise to guide safe and appropriate care delivery.
They work closely with Care Managers, offering professional advice, clinical oversight, and guidance where needed. When required, they also visit clients directly to provide clinical assessments and care. This collaborative approach supports sound clinical decision making, strengthens quality and risk management, and ensures clients receive care that is safe, responsive, and aligned with best practice.
Procurement
Our Procurement Team ensures you receive the equipment, consumables and resources essential to your daily life. They also work closely with trusted external contractors to guarantee high-quality service and workmanship to meet your individual needs and support continuity of care.
Allied Health
We provide a range of allied health and therapeutic services, including physiotherapy, podiatry, and occupational therapy, delivered by our own in‑house clinicians. This supports continuity of care, allows clients to build ongoing therapeutic relationships, and enables tailored, goal‑focused therapy plans to be developed and reviewed over time.
Where specialist expertise is required beyond our in‑house skill set, or where clients prefer, we also coordinate services with trusted external allied health providers. This flexible and collaborative approach ensures clients always have access to the right professional support to meet their individual needs and goals.
General Management Review
Administration, Finance & Office Support
Behind the scenes, our office staff keep everything running smoothly so our care teams can focus on you. This includes our People & Culture and Finance departments, Office Administrator and Marketing team. Each plays an essential role in ensuring we meet all operational requirements while keeping your care at the centre of everything we do.
Senior Management
Client Relationship Manager
Jackie focuses on building strong, trusting relationships with our clients and their families. Jackie is a reliable point of contact to enhance your overall wellbeing and satisfaction. She is here to listen and help in whatever way she can.
Care Team
Manager
Maree leads our team of Care Managers in providing guidance, advice and knowledge when providing your care. She ensures our care managers and contact team work together to organise and execute the best possible care to you.
Clinical
Lead
Pansy heads our clinical team and monitors, trains and guides our nurses when providing clinical care. Pansy also gets involved and regularly visits clients to provide the nursing care they need.
Senior
Accountant
Alice heads our accounting team, which focuses on all aspects of the business finances. Alice is in charge of al our client and contractor statements and invoices, as well as ensuring all costs and payments are made to our staff.
People &
Culture Manager
Dermot oversees all our staff, from support workers to our senior management. He regularly communicates with staff to ensure they are in a position to perform at their best, and provide support to them when needed.
Marketing
Manager
Hannah heads our marketing department. The team creates and updates all materials for internal and external use. They have a big focus on expos all year round, as well as planning and executing all client events held each month!
Senior Quality &
Compliance Manager
Marcia monitors and alters our internal and external processes to ensure we are performing at our best for our clients, while also being aligned with the standards determined by the governing bodies, such as the aged care standards or NDIS standards.
Managing
Director
Andreas leads all teams in the business and ensures all members of staff work together and collaborate on each one of our clients care. He drives home our core values of caring with understanding, kindness and respect.
General Management Review
Quality Care Advisory Body (QCAB)
CPE’s Quality Care Advisory Body (QCAB) supports CPE’s commitment to high‑quality, safe, and compliant services. Its role is to provide oversight, advice, and expert input on services, clinical governance, risk management, and continuous improvement, helping ensure that CPE’s practices remain aligned with regulatory requirements and best‑practice standards across aged care and disability services.
The body is made up of a combination of CPE representatives and external members, bringing expertise in clinical care, quality and compliance, and consumer perspectives. This balanced membership supports informed discussion, independent insight, and robust decision‑making, strengthening CPE’s commitment to uphold high standards, safety, and accountability.
Consumer Advisory Body (CAB)
CPE’s Consumer Advisory Body (CAB) helps us stay connected to the experiences and perspectives of the people we support. It provides a forum for clients &/or consumers to share feedback and insights that help us to improve our service and support our commitment to inclusive, person‑centred care. The CAB consists of six members, appointed on an annual basis, and includes Clients, carers, or family representatives with lived experience of our services. Members come from a variety of backgrounds, including cultural, religious, and LGBTI communities, supporting inclusive, respectful, and meaningful participation.
Board of Directors
Our Board of Directors brings together individuals with diverse backgrounds and extensive experience in the Aged Care and NDIS sectors. The Board comprises our Managing Director, and two independent Non-independent over sight.
The Board is responsible for CPE Home Care’s overall governance, strategic direction, and financial stewardship. It plays a key role in overseeing compliance with regulatory and legislative obligations, supporting sound risk management, and promoting a strong culture of accountability and ethical decision‑making. In doing so, the Board is committed to upholding CPE Home Care’s core values of care delivered with understanding, kindness, and respect.