FAQ

Support at Home is funding provided by the Government to enable you to live in your own home for as long as possible and remain independent, comfortable and safe.

To be eligible for Support at Home you need to;

- Be 65 years of age or older or 50 years or over for Aboriginal and Torres Strait Island people
- Live at home; ie a private residence - you do not need to be the owner of the home and you do not need to be the sole occupant of that home
- People over the age of 50 who are homeless or at risk of becoming homeless and
- Have a need for assistance with some everyday tasks and this includes gardening, housework, laundry, shopping, some home maintenance and if you are unable to drive, transport too.

If you are someone who got approval for funding before or on 12th September 2024. 

- If you did not pay a contribution prior to Support at Home, you will not have to do so now
- If you did pay a contribution, you will continue to pay but not more than what you paid before
- You will be able to continue using your funding for services that have been selected by you and your Care Manager, provided they are on the list of approved Support at Home services
- Care recipients who had a Home Care Package will retain any unspent funds currently accrued

The amount you will be asked to contribute by the Government towards your care based on either the Income Test or, the Age Pension Assessment, and also on the classification of the service you are accessing.

Yes we can, just speak to your Care Manager about your needs and concerns and they will assist in applying for additional funding.

You need to call My Aged Care and ask for an assessment. If you find the process confusing as many people do, we can offer our free Navigation Assist Program. We provide the one to one support you need to navigate the application every step of the way. There is no commitment and we do not discuss CPE unless asked. For more information or to book, please contact us.

Yes you can. One of our Care Managers can help to find the best combination for you.

We charge fees in accordance with the NDIS Pricing Arrangements and Price Limits (previously the NDIS Price Guide).

No. CPE does not provide any accommodation. Including STA (Short Term Accommodation), SIL (Supported Independent Living) and SDA (Specialist Disability Accommodation).

Yes, you can. One of our Care Managers can help to find the best combination for you.

Yes. This will happen on a regular basis as part of your care management.

No. There would be no additional charge for this.

Yes. We ask each client to choose a team of our Support Workers and we work with you until you find the right people for your team. This means there should always be someone available who you can feel comfortable with and can trust.

Yes. We discuss this with each client to find the times and days that will be right for them.

Yes, provided they meet our criteria for our Support Workers. We can work with them if they need extra training or qualifications.

All support staff have the appropriate qualifications. In addition to the above, all support staff will require police clearance, a reliable and safe car, car insurance.

Each one must meet all required certification and compliance requirements before commencing employment and we ensure they continue to grow with ongoing training - both online and in person beginning with a two day comprehensive induction workshop covering the high standards of care, professional conduct and client-centred practice we expect before they meet our clients.

Yes. During office hours the team will be available if you need to talk to someone, If there is an emergency outside these hours there will be an on-call team member available for you to speak to until 9:30pm each evening and at weekends.

Yes, you would be speaking with one of our team members here in Perth.

Yes. You would need to have a chat with one of our Client Care Managers first to make sure this is the best option for you before you transfer to us.

Yes. We would hope to resolve any problems and would regret seeing you leave however if we have failed to live up to your expectations, we will do whatever we can to make any transition as smooth as possible.

Yes, we are a West Australian family owned and operated provider. CPE Home Care runs on the value of providing the same standard of care to our clients that we would expect for our own family.

Ground Floor, Building A, The Garden Office Park
355 Scarborough Beach Road
Osborne Park 6017 WA

No, we only operate in the greater Perth area.

All Perth Metro areas, from Yanchep in the north to Mandurah south of the river and out to Parkerville in the hills.

We encourage all our clients to send us feedback. If it’s positive we know we’re getting it right and if it’s something that we should be doing better it gives us the opportunity to learn from your experience and improve . Please see our Feedback & Complaint form page on the website or simply click here.

We also have a client survey each year to get more in depth feedback on what we do well, what works and what may not work and what areas need improvement.

Yes, we have a team of both Enrolled and Registered Nurses led by our clinical lead. They focus on our Clients medical needs, perform nursing assessments and monitor specific health conditions.

Yes, we have our own team of physio’s and podiatrists who can provide their services in accordance with your funding type and if it is a once off or ongoing basis.