Department of Veterans' Affairs (DVA)
The Australian Government-funded Veterans’ Home Care (VHC) Program recognises the service and sacrifice of Australia’s veterans and their families. It provides practical, low-level in-home support to eligible veterans, war widows and widowers and their partners, helping you remain independent, safe and comfortable in your own home.
Veterans’ Home Care is designed to support everyday living and wellbeing so you can continue living life on your terms. A small client contribution may apply, depending on the services received.
How We Can Help
Through the DVA Veterans Home Care Package, we can assist with:
- Domestic assistance
- Personal care
- In-home respite
- Minor home and garden maintenance
Services are tailored to your assessed needs and delivered by trained support staff in line with your approved care plan.
Supporting Carers
Carers may also be eligible for support, including respite services, under the Veterans Home Care Program, recognising the vital role they play within the veteran and defence community.
Carer eligibility is linked to the eligibility of the entitled person they support.
Did you know?
Even if you receive Department of Veterans' Affairs services, you may also be eligible for other government funded or community care programs. CPE Group can help coordinate and combine services, so you receive the maximum support you’re entitled to across multiple programs.
Applying for Veterans Home Care
To apply for an assessment under the Veterans Home Care Program, you must hold one of the following Department of Veterans’ Affairs (DVA) Health Cards:
- Gold Card – All conditions (Australia-wide)
- White Card – Specific conditions or Non-Liability Health Care
Eligibility also requires that you are living at home and have difficulty performing everyday activities without assistance.
Services are approved and allocated by the Veterans Home Care Assessment Agency and delivered by approved providers.
Assessment Process
If you’re eligible, an assessment will be completed by a VHC Assessment Agency.
- Assessments can be conducted over the phone or in your home, depending on what best suits your needs
- The assessor will discuss your circumstances to identify what services may be required
- If support is approved, services will be arranged to support you through an approved service provider.
CPE Group helped my mother and our family at a time of need in the best possible way. They were both professional, accommodating and caring in facilitating my mother's wishes to stay at home. We felt like we were more than just a “ number and they dealt with every challenge with kindness and compassion. Happy to recommend CPE Group to others.
Book an Assessment
The Veterans Home Care Program has a national contact number that connects you with an Assessment Agency in your local area.
Call 1300 550 450 to arrange an assessment.
You can also find more information on DVA Health Services via the Department of Veterans’ Affairs website:
Health services for the veteran community | Department of Veterans' Affairs
FAQ
Who can access Veterans’ Home Care?
Eligible veterans, war widows and widowers, and their partners who hold a DVA Gold Card or a DVA White Card (specific conditions and/or Non Liability Health Care), live at home, and need help with everyday tasks.
What services are available?
Low level support such as domestic assistance, personal care, and in home respite, based on assessed need and DVA approval.
What is the difference between Veterans’ Home Care and DVA Community Nursing?
Veterans’ Home Care provides low level, practical support for everyday living. DVA Community Nursing provides clinically required nursing and personal care, such as wound care, medication management, and ongoing or complex health support. Some veterans may receive services from both programs, provided services are not duplicated.
Is there a cost?
Some services may require a small client contribution. This will be explained during the assessment process.
What is Non-Liability Health Care?
It allows eligible veterans to access DVA funded treatment for certain conditions, most commonly mental health, without needing to prove the condition is service related.
Can carers receive support?
Yes. Carers may be eligible for support, including respite, where this helps them continue caring for the entitled person.
How do I apply?
Call the Veterans’ Home Care Assessment Agency on 1300 550 450 to arrange an assessment.
Can Veterans’ Home Care be combined with other services?
Yes, provided services are not duplicated. Supports may be coordinated with other government or community programs.
Can minor home maintenance or gardening be included?
Yes, where these services are specifically approved by the Veterans’ Home Care Assessment Agency as part of an individual care plan. They are not automatically included for all clients.